Refund Policy

Last updated: May 2026

Digital Products — No Refund Policy

All sales of digital products are final and non-refundable. Due to the nature of digital goods, once a download link has been delivered to your email, we are unable to offer refunds, exchanges, or credits.

Why We Have This Policy

Digital products are instantly accessible after purchase. Unlike physical goods, they cannot be "returned." This policy protects the integrity of our digital content and is standard practice for digital marketplaces.

Exceptions

We may consider a refund only in the following cases:

• You were charged multiple times for the same order (duplicate charge)
• You never received your download link within 24 hours of purchase

In these cases, please contact us at bosschen@veltrixa-us.comwithin 48 hours of purchase.

Contact Us

If you have any questions about this policy, please email us at bosschen@veltrixa-us.com We respond within 24–48 hours.